Help Desk & Service Agreements
Process disruptions cost money. When a new software area is added to a company, when there is a relaunch or when you have systems that are getting old, questions, incidents or requests for change emerge over time. You can actively intervene and act quickly with the help of the right support team.
For this we offer our customers a help desk with first and second level support. In first level support, we help you with simple questions, such as; problems with the registration, difficulties with the network connection, etc. With second level support, your request is forwarded to our specialists and then processed.
The help desk is not a cost factor but an added value for your company. We help you chose and build the right tools and show you how to optimize your organization. In this way, we facilitate the implementation according to best practice procedures and support you in setting up your support team. We would be more than happy to take over the technical support completely.
Whether it is according to ITIL3 certified or according to freely defined procedures: We tailor your personal support package. If necessary, talk to us about how you can prepare your company for the Help Desk challenge so that you are well prepared for the future.