Help-Desk and Service-Agreements:
Process disruptions cost money. When a new software area is added to a company, when there is a relaunch or when you have systems that are getting old and obsolete it is only natural that questions, incidents or requests for change will emerge over time. You can actively intervene and act quickly with the help of the right support team. We offer our customers a „Help Desk“ with first and second level support. In first level support, we will help you with simple questions, such as; problems with login, difficulties with network connection, etc. With second level support, your issue will be forwarded to our specialists and it will be then processed. The help desk or SAP-specific „AMS“ can be seen as an added value for your company. Benefit from the following advantages: Less process disruptions Greater transparency and predictability of IT costs Concentration of your employees on your own value-adding projects Savings: no more expensive 24/7 operation necessary Reduced training costs Use of external know-how and knowledge expansion of your own IT We will help you chose and build the right tools and guide you as to how you can optimize your organization. In this way, we facilitate the implementation according to best practice procedures and support you in setting up your support team. We would be happy to take over the entire technical support. Whether it is ITIL3 certified or freely defined procedures: We will tailor your personal support package. If necessary, contact us to find out more.